Why do you need us?

Companies who have ventured into outsourcing arrangements have had both positive and negative experiences and if done correctly outsourcing can be a win-win situation for both the customer and the outsourcer. It is a known fact that for any business relationship to propser and grow, it needs to be a win-sin situation for both the parties.

CSTOMS ensures that your outsourcing relationship will be a win win situation and will be beneficial for both the customer and outsourcer.

The outcome often depends on how the original contract is structured, how the customer/ vendor relationship is managed and how the end results are measured.

CSTOMS will assist in drawing up the original contract , will help to manage the relationship and will ensure that the results are as per expectations, meeting the agreed quality standards and delivered within the agreed time scales.

Creating a solid relationship is key to any offshore partnership. Companies planning to send work offshore should strongly consider using independent consultants who are well-versed in the processes, practices, potholes and procedures of creating and managing a relationship between an IT organization and a third-party service provider.

CSTOMS will assist you to find the right partner here in India and will act as the independent consultant and will have no relationships with the companies that are being evaluated and used for the Outsourcing Activities.

For Successful Outsourcing Strategy and Implementation, initially a list of qualified offshore companies of the right fit be compiled,from which the most suitable partner be selected. It is very important that this list of companies be prepared by an Independent Consultant who is in no way involved with the management of the companies that are being evaluated. This assures complete independence during the selection process.

CSTOMS will act as the Independent Consultant, to compile and evaluate the companies and will ensure that only the companies that fit correctly to your outsourcing strategies are included in the list. The evaluation of the companies will include physical visits to the companies and meetings with the Management and Technical teams of the companies.

Organizations can achieve optimal success in their offshore relationships if they follow the following Steps. CSTOMS assists you in each of the steps in a Professional, Efficient and Cost Effective manner.

• Preparation -- Understanding the goals and requirements to create a profile of needs that can be communicated to multiple third- party suppliers is essential.
  
  CSTOMS first understands your requirements thoroughly before looking for the right partner. It is said a Job well Started is half done and we ensure that your outsourcing strategy is in the right track from day one. CSTOMS will assist in the Statement of Work preparation and will also include the goals and expectations of the exercise. In addition to this, performance metrics are carried out so as to ensure that the results are in perfect alignment with the goals in terms of quality and time schedules.
  
  
• Research -- Companies that are more than a 75% match, based on the profile created in the preparation phase, should also be evaluated by an additional independent source to ensure there's a proper and level playing field during the selection phase.
  
  CSTOMS will conduct a research and a due diligence on the companies that seem to fit and based on the evaluations results, a final list of companies will be drawn up for final negotiations.
  
  
• Interview -- Someone from the hiring firm must visit the site of the contending third-party service providers. This will allow one more quantitative and a qualitative evaluation of the available companies. Once the field is narrowed, contract negotiations, resulting in a signed contract, may begin. Also be sure you have someone who understands the negotiation, clauses and business impact(s) of what is being negotiated.
  
  CSTOMS will visit each of the short listed firms and will ensure that the basic infrastructure in terms of Manpower, Connectivity, Security and Processes are in place. Stoms will also assist in drawing up the necessary legal contract documents with the required balances and checks in place.